SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
THE car broke with little time use. Am unhappy and my son sad. Description resistant showed the car. Am trying to agree to three days with the store without success
Very good quality
The car is here. We will check the quality of time. I bought my nephew, I will give for the new year!
Rechargeable batteries are different (yellow and Sinia)
THE product came well packed with few dents in box but the car is perfect. Working perfectly and has a good speed. Very satisfied with the purchase of the product!
Came to Germany within a month, everything is fine. Everything works. it's a pity that there is no reversing, eating in front and in a circle.
Good product great traction at 4 wheels, fast delivery
Order! Very quickly everything works Visually less than in the picture.
The car is a pass, wine well with packing is delicate but i arrive in perfect condition control control you have to put two small batteries but the car brings its rechargeable batteries, bring your cable so you can charge them. The safety battery is disconnected you have to remove a screw open the lid and connect it, that's not how the battery goes. The range of the controller is a few meters away so no problem the car draws obstacles perfectly thanks to its shock absorbers. The chassis part is metal, the store is 10 highly recommended well finished product. I recommend it.
Toy corresponding expected however appears to not be very tough, however only using to know your real strength.
A little less than expected, but everything is ok. Took 27 cm, for sample)
I recommend the store! The seller is sociable, everything responds lightning fast!! Very fast delivery, moscow five days. The machine liked, the quality of performance at the height, the body is metal! The speed of movement is not great, but my child is faster and does not need. Respect the seller and many thanks for everything!!! I recommend.
Delivered to moscow in 5 days. The car came a whole, the battery was charged in an hour. Build quality is not bad. Ordered a second 2800mah battery.
Чесно сказати I item no задоволений прийшов поломаний whose продавець not відписув on питання відкрив сопоречку і Алі експрес Vernet мені 20 $ .... don't що навіть сказати not довольний Bo дитині gift and тепер він буде without tion.... Divica sami chi zamovlati here ..
While everything works, the battery is really weak, you need to order 2 more to make the child happy.
Such as description, good communication with store.
Zkazyval two cars from the russian federation all got in a week in safety and security everything works. The only negative of both cars react from one console.
Everything is intact, everything works, thanks to the store, the machine is sharp. Only it is not clear how to charge the battery?
Everything is fine! delivery 4 days to the tula region! packed super! not yet checked, after adding feedback about work. store super! recommend!
very accurate and exact discription