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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Thank you very much to the store, promptly delivered, did not have to wait long. I order not the first time, the cream is excellent, absorbed well, the skin becomes light, tightened. Fine wrinkles are smoothed.
The goods are delivered, thanks to the store
Good cream. corresponds to the description. I recommend to buy. the store is honest.
Perfect, order received in france after 2 weeks only. Very well packaged, protected, thank you very much
Came without a protective film
Not tried yet, I hope to have a good result
Thank you!
smells fine but so far it only moisted my skin and nothing more
All OK cream consistent with the description a wonderful product.
Thanks to the store, the cream was delivered quickly. The cream is pleasant without smell. Packaging for cream and the jar itself do not look presentable.
Everything came on time. I order from this store for the third time. Cosmetics super.
Received 11.11.2019. Normal delivery time. Wife is happy!
Cream I order not the first year, but this order came in another jar, the weight of 35 grams (always was 40 grams) the box is not packed in mica, hologram is also not clear that, so I will not write anything about the cream yet, after use I will add additional feedback.
Cream very pleasant economical because it must be put on the skin smell GENIAL but no effect on the spots even after 2 months of daily use
Good cream, nice smell, not greasy. I like the skin.
The second time I made an order from this store. The first time came the cream that ordered, the second time came completely wrong cream, although the order was duplicated from the first. The cream came up did not fit me.
Thanks nice
Excellent Product
I recommend
I ordered 24.09, came 5.11, the store put a gift)
The order came in 3 weeks, tracked all the time. Packed in a gentle with air bubbles packing + nested Cork. Thanks to the store.
Everything is super. I advise
Thank you for timely delivery. Quality is satisfied.
It's all right.
fast