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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Perfect
Super! THANK YOU
Product מדוייק! Excellent quality! Thank you for your
This took a little over a month to receive. Not really a wine red. Just straight red. I normally wear a medium in US sizing but ordered an XXL. It fits fine. Has a little smell but will leave it to air out. Wish it was more of a red.
Very beautiful and suitable size
On S ordered L. Cool jacket, better than in any store
It was very good.
Hope to improve user experience
It smells a little bad but otherwise great!
Genial
The jacket came quickly, but one slot was not sewn. I opened a dispute, the store returned the money. Not critical, I'll go do in the studio. And attention more!!! Very terrible smell-3 days hanging on the balcony, still not completely weathered.
For its cost (35 BYN) a good jacket, the store is good, but the shoulder straps on the jacket are a little different, and so like without jambs
Super, very satisfied, took L, height 165, 90-65-95, but the sleeves are a little short, the Golf is excellent, the sweater does not fit) sewing perfect, like a Zara or reserve
Great jacket. All as in the photo.
Fully corresponds to the description. Took "S" on "S". Nowhere presses)). Track tracked. Many thanks to the store. I recommend
The jacket did not come very quickly, but it looks pretty decent)) mom liked, the store thanks to the photo I will add later, the only very stink ((now hanging on the street
Recommended 100%, it is very nonite and looks great! You should ask for a couple more sizes than you wear. I use m and I ordered XXL and it fits perfect
The jacket came quickly, ordered the daughter, not yet measured, the quality is excellent
Jacket Duje yakisna, cool. Material shilny, all the walls of the tower, the building. The mower went Maja pivtora city. At the bottom of the rubber band. Uncle's a salesman for yakyst!
Fast delivery, in the chest tugovato, Leatherette is not bad, the photo color turns red actually wine, for 1200 normal, smell unpleasant no, sticking thread no, all locks and buttons working.
Small size for 2. consider when ordering
Delivery to St. Petersburg took 2,5 weeks. The smell is very strong, unpleasant. I hope it disappears. I have the size S, I ordered m and if the jacket is worn on a light sweater, then it is already small ((threads stick out in places, but it's not scary. Packed well. The store put a hair band as a gift)
Everything is wonderful, delivery 3 weeks
The color is good, the quality is excellent! Without jambs) Thanks!
Super) I wear Xs, S-zamovila S-really SIV yak Xs! Yakichi for such a penny)! Sheila trohi dovshe city. Zamovila 6.10 came 12.11