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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Not yet used to look normal
super
Very good shower head. Water pressure is amazing. Very satisfied with the product and the delivery time. Will recommend the product and store. Will definitely buy again.
Everything came quickly, now we will test
The goods!
The goods came in intact, well, reliability will show time if what breaks off.
Received in about a month even with AliExpress Direct shipping. Good communication from store. Item as described. Will recommend to all my friends. Thank you. Tried the product and it works perfectly
Works well, delivered quickly
Normal watering can, three modes. Everything works. I like everything
Delivery to Vladimir Region 12 days, with the appearance of the quality is excellent, let's see how long it will last
everything good
Everything is fine, works well
Lake is very comfortable. Soft and powerful water pressure. Even if the water supply system is weak, you can even wash comfortably. Yeah, and it's bigger. Which is also very convenient.
Delivery to Kiev took 2 tyzhnyi, already shvidko. It all came to the tip of the neushkogene, wanting the goods of packing of the tablet in the navirku. The goods are podovolenny, so the Yak was caught on the weak pressure and the winds of the digisno trochi more)
Thank you, the shower is very cool, the head is super!!!
Delivery to Moscow is fast, everything arrived in excellent condition. Seller respect.
The goods went for a month and a half, the quality of the norms is really heavy such)
Good product. I took a second. To see in the duration.
Tip: make sure your hose attachment to the shower head is shorter (screw threads) or you’ll have leaks. You might need to replace your hose attachment or get some extra rubber washers to close the leaks.
Excellent product with fast shipping
Well reçu.
It's ok.
Gorgeous
Shower head that does the job. Pressure Gain, spray finer and more pleasant. Perfectly waterproof, no leakage to deplore. Only downside, I ordered it in gray color, and it is only a thin particle of gray paint that is added to the original rose. Unfortunately the Gray would not even hold the transport because of the friction in the box.
Received the item as desribed, good product, good store. Thank you very much.