We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Order one size more comes Small
Rukova is short, and so everything is fine. It was almost 4 months.
Class jacket, only shipping long.
Color does not correct the four key
Design is okey
The park is good warm, I liked it, but I'm 3XL at 52 54 is too small, very long delivery, almost two months,
The jacket is super. But it was possible and HXL to order. And so super
The coats are very nice just a little buguk but the great Winder also put a gift too tşk
Went for a long time, more than a month
The jacket is good, delivery is fast.
it's good quality but the fur on it I wish it was already on the jacket or with clip on buttons because my ripped off so now I have to glue the fur back on there
Everything is fine! Just super!!!
It's just like the picture and feels great
Just like in the description I love it is very pretty
Coat superr! all as pictured. daughter really liked. up to-10 can be worn safely. parcel tracking
Adding Bolo dlhe
Climb down and all the clothes in it, and so everything is fine
Applique on the back is not sewn completely, the edges of the application stick out, you need to smooth. Zipper thick with two locks. Strange, at the same time bought 2 jackets, and sewing different, apparently not factory.
Great warm jacket!
It came in a month. With a gift from the package, the chain fell out.
Good jacket, came for a month from 11.11
Corresponds to the claimed.
Jacket מאד beautiful ומוצלח