Package: 1PC
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
works really well on my shedding german shepherd
The quality is super, drove a month and a half to MSK, brought home delivery cdek. I was very happy, but I did not like the cat much) I recommend the product and the store
Groomer advised the Furminator for "Express-links", in Moscow they cost from 1000 and above, and here only 350 rubles with delivery. I want to note that the delivery is very fast. The quality of the comb is good, the large teeth and most of the handle are rubberized. I'm very happy, my friend also appreciated)
Great comb for my west highland terrier ( dog)
It came quickly. I ordered size S for shitsu and for the cat
The product arrived in Spain in 26 days in perfect condition. The article is as described and seen in the image, the quality of the brush is high, the handle is very comfortable and pleasant to the touch, it gives the feeling that weighs which is appreciated when brushing. The comb PUAs are metal and are well attached to the handle. I recommend your purchase and this store.
Quality is better. Its function performs perfectly!
good product.
Good item
The order came in 2 weeks.
Great product, no problem Radzi wearing with sierścią Alaskana. Recommend :)
Product came well packaged, no defect a priori, still not used, but the material is Excellent, should be good at handling and disposal of dead!
Arrived in a Semans
Everything is super, delivery is very fast
works ok
Puikiai atlieka Savo funkciją.
Ok
expecting the handle bit longer
Super
Excellent comb, strong and beautiful.
It took 30 days to get home after payment was confirmed. I didn't care about it because the price I paid made it worth the wait. I did not pay any kind of tax to Brazilian customs. I passed the brush in my cat named Bruce. He is angry but still managed to remove a lot of hair. I could not pass my dog because she has the hair trimmed, when it grow up I leave the additional feedback.
Pas mal
Well, in the end i come
Super! Good combing and cats and dog. One for three! I recommend!
The comb is super, removes the Coltons from the Sunset Kuna at a time, he does not have time to say Meow. I have many different combs and koltunoresov, but this is the best. Removes fluff and undercoat, works better than Furminator