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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Beautiful Hull
Same as on picture, case is beautiful
Good quality but it doesn’t fit well on my phone
Very satisfied, delivery month to Kazakhstan
I liked the cover
Super, I'm pre-satisfied))
It is soo beautiful! It looks even better than I expected, I will order anotherone. Case looks luxury and come fast.
A chic case, very pleasant to the touch, on the iPhone XR came up perfectly, except for two extra holes on the right, but it's not critical
Very beautiful! For your money good quality
Super
Very cool!!!
It was 1,5 months, and so everything is cool, thank you
Sooo beautiful and quality
Long shipping, Super case
Super
Cover as in the photo) really liked! Came after the expiration of the term in Kiev
Super silicone case, only the color is closer to purple, but I even liked it more
It's perfect. I loved it so much.
It looks expensive,it’s even prettier in person than the picture.I recommend
Beautiful very
This is not a bad case for the price however I would have preferred if the material was not entirely glossy plastic.this is the only reason why I wouldn’t give a five star rating. Overall compared to the over expensive cases sold in Apple stores across the world this is an ultimate best choice
I recommend the product! Pleasant to the touch, came to Mo weeks for 3!
Took on iPhone 7, came up. On the sides is transparent and rubber, the cover itself is hard (plastic). It can be seen that there are some stains on the case, if you look under the light. I don't know if I can get rid of it. I went for a long time, I already thought to argue to serve, but I got. XD
The cover itself is not bad, beautiful and so on. But the downside is that he has already arrived with a small crack near the camera (((it's a shame
Just a bomb, does not slip, pleasant to the touch, does not make a cobblestone from the phone, the lower speakers neatly made holes under each (not cut Oval) there is a closing of the entrance (from dust). The department under the camera is smoothly smoothed.