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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Dump came in three weeks in Minsk. Packed in adhesive tape box of foam, for this many thanks to the store, the package came intact. Everything works, the first test lamp passed successfully
Fully adjustable with four EE ^ ^ shipping quickly grew it. ^ ^
Brought the courier, the store put stickers as a gift, thanks)))
The parcel came very quickly, 3 days after the order the courier already called. Everything is well packed. The lamp works, shines powerfully, in the case has not yet tried how I will write. And thanks to the store for the gift)
Děkuji moc, už jsem vyzkoušela a je perfektní :-) Doporučuji. Thank you very much, I've already tried and is perfect! I recommend :-)
Brought in less than a week, delivery by courier to home, everything is super. Put a gift
Everything works, stickers as a gift! 4 days delivery to the apartment. I'm just happy!!!
Good store
Everything is well, delivered by the courier for 3 days from the date of purchase, the only negative ordered 2 White, sent pink and white, a little upset. Dry well, later I will add a tip.
Thank you very much to the store. The lamp came very quickly, dries perfectly. Just class! I advise everyone!
The lamp is very good, dries quickly, came all the work, before Khabarovsk 10 days, received at the point of issue, did not write the address for delivery!
The lamp is excellent, everything works.
Super all davolen
Delivery is fast. Everything works. I haven't tried it yet.
Lovely lamp. Delivery fast straight to the house. Packed and works fine.
All as in the description. sending fast.
Identical to the description and well packaged
The lamp is perfect. The color corresponds, the dial counts. Gel dries. The only negative sensors at 60/80/90 sec at 30 No. And there is no socket block. But I am happy with the quality of the package pleases, for such a price the fire came for 3 weeks in Ukraine
Goods delivered by courier, checked works
It works good. worth the price, came in about 2/3 weeks.
mooi
It came very quickly!!
Lamp przyszla very quickly. Was packaged stably and well. Recommend!
Lamp chic
The lamp is super. True, ordered white, came pink. Long sent the goods, but once sent, after 3 days the courier brought straight home!