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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Delivery is fast, fully consistent with the description! Inside it, really very warm! Seller and I recommend the product! Thin girls can safely take the size in size. At OG 90, OT 64 Yala to myself L, but I see that I would sit perfectly))
Perfect
Really did very well! I have taken a M sleeve's to stay comfortable and by that would otherwise be a bit tight. Depends On how you want to use it if you like (as in my case) take one size above your retrospect as sweatshirt okay your usual size :)
The size approached, the color is bright, in general the jacket is comfortable, a little strange pockets (small and somewhere closer to the back), but nothing, the fabric is golimay synthetics, I think, when washing, you will have to thoroughly bathe in antistatic, but you can live. The name does not lie: the jacket is really warm, like a sweatshirt, the feeling that the fabric is sewn with a Synthon.
The quality is more rare, more dense fabric was expected, although it is definitely better than the options cheaper-the light is almost not seeped Worried about the shoulders: wide enough, but M village millimeter in millimeter I can advise.
M perfectly fit in size. Dense fabric, sewn well.
Stylish thing. The Russian 46 XL is good. Sleeves are not short for growth of 176. I like it
The jacket is just a miracle! For its price is quite dense, the threads do not stick out. At the opening there was a little unpleasant smell, but it disappeared in a couple of hours. She was more than I expected. Very satisfied with the purchase ^ ^
its very good! thank you!
The package took a long time to arrive but I am satisfied with the product. The material of the sweatshirt is soft, the print is clean, the sweatshirt corresponds to the photo. The size is correct but the sleeves are a little fair in length, they deserve to be longer about 4-5 cm. A little expensive anyway.
It's beautiful, just like the picture! Very good quality, fat tissue! Recommended!
super
Print is not quality, similar to stickers
Liked) in Russian 40-41 (height 168, weight 60), took L. The Hood is large and comfortable. Synthetic material, not natural! Fleece. But it does not hurt her, because she is warm. Prints without defects. There was an unpleasant smell, but quickly disappeared. Until I washed it. Took for 900 rubles at 11.11 discounts
Chic blouse
Everything is super. Shipping fast!
I thought IT would be diffrent material but that's good too, a little too small but that's my bad for wrong seizure. very good product, recommend
Express shipping, express delivery. I heartily recommend!
The robe is wonderful-soft warm and plush inside
The original on the Polish site costs 57 € without delivery. I don't see the point of overpaying
It's just crazy!!!!!!!
Mantle is not bad. Only this is not cotton, but pure synthetics. But in general, everything is fine)!
Male size XL ordered myself because the mantle is female, (so I wear M or L) On the seams, the threads stuck out, had to Tan,
Cool, the fabric is thinner than I expected, but it sits well, the shape holds. Of course synthetics. The pattern can wipe away from washing, wash in cold water and with minimal spin
Came quickly quality is very good, at 44R. Ordered L perfect