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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Thank you, beautiful
Very nice
It came very quickly, 2 weeks to Yekaterinburg. all as in the picture
Cool summer dress, took on puziko for the summer) came very fast!
Dress norms thread does not stick out the color a little darker than in the photo. It came quickly despite the holidays and the virus. Only buttons do not fit
Good
Synthetics, but cute. I think it will be normal in the summer. Below on the hem of the button sewn from the inside, so that it does not open, or it's indecent somehow
Material-synthetics, where there are threads, but this is fixable, the material shines through. At OG 105, took XXL, the size approached
At the first fitting very sticks. Let's see what happens after washing. Excellent village on the figure.
The product fully corresponds to the description. Good summer dress!
Super!
The dress came very quickly. Synthetics, very much electrifies. I hope it turns out how to fix it. I really liked the model itself. Goes in size
I liked it very much, fast delivery!!
✌✌✌✌
Beautiful dress, very much, but the fabric shines through. In the Perm region the parcel arrived in 3 weeks. On the growth of 162 came well
Delivery to Krasnodar is fast, less than a month. The dress is good, but you could order a smaller size. I recommend.
The dress came about 3 weeks after the order. The material is light slightly translucent, but not critical) the only negative-statics-strongly sticks to the body, without antistatic (if it still helps) will be uncomfortable. At my height of 155, OG-86, OT-64 came the size of S. And it looks so cute
I really liked the dress, comfortable, beautiful and quality, thank you!
Great summer dress. I took the size M, climbed even with the belly button. The fabric is thin so wear better with body linen. Stitched neatly, does not smell. Super.
Light, summer dress, as in the picture, shines through. In general, I liked it.
It's a little thin but it's pretty
On size 48 ordered XL, excellent dress, washed, dried quickly, ironed perfectly, almost does not crumple, as she took for home, took more freely, just an excellent dress. On the growth of 168 is not very short, but above the knee, the only negative is electrified, but it's just trifles
Did not come, money returned
looks good a big slit. not formal anogh for The office
Good quality goods, I liked everything. Stone. Thank you.