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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Small size
The product was 3 months old
Everything is super. Thank you for the gift!
Synthetic clean. Let's see how much will be worn
Wauw! This hoodie is amazing! Such good quality!! En very fast shipping! And u get a small gift.
Usually wear Xs. Invited L, measure relative fine, but tend to be small. ממחיצה order large sizes!
Hoodie is very small, it came as if S
The quality is good. The fabric is nice to the touch, warm, light and soft. Delivery is fast, although it is ordered on Black Friday. Ships in two weeks. Size is a small problem. This model is not very suitable for OVERSIZE size. Ordered XS for S. Overall satisfied with the purchase.
The parcel went for a very long time
Sweatshirt quality is good, came quickly, for the autumn and winter period is suitable)
Long waited, but the bike is cool!
The blouse is very pleasant material, warm, came for a month in Belarus. as a gift put a comb. Seller thanks!
Good finishes. It is advisable to order a couple more sizes than is used to make it perfect.
Super I love the product!!! It keeps warm, it is soft, and it is of good quality
The sweatshirt came and really does not differ from the photo. There are no protruding threads, everything is qualitative. The color pleased, pleasant. The parcel was a month, nothing special. Also liked, the sweatshirt though warm, it is not so hot
Satisfied with the order. At its S ordered XL =). Sits well, to the touch a pleasant material, everything is sewn perfectly, corresponds to the description. I will order more!
The sweatshirt is good, the threads do not stick out anywhere. Put a comb as a gift) there is no smell, pleasant to the touch, soft very))) the truth of the problem is that the order went for a long time, about 3 months, and had to deliver before. I ordered the size XL, wanted to type oversize, but it came to me like the size L, so order just in case the size is larger
Long went, but the jacket is good, soft from the inside. Everything came up, everyone is happy. Threads do not stick out. Doesn't smell anything. Comb as a gift. Thank You
The jacket is cool, but it quickly began to appear spools (dressed about 5-8 times)
Normal sweatshirt. I took the size M. came quickly, less than a month. Put a comb as a gift. The quality is good, but it seems to me that then there will be coils.
The sweatshirt is super, as in the picture! Delivery is fast. Size M came up.
Awesome, all 5 stars
I recommend! Super
Very cool
Lovely sweatshirt, description matches. At its height 177 took XXL, sleeves and size just right. Very soft, pleasant to the body, warm, good material, good quality, the pattern is clearly printed, the seams are neat. Please note that you need to wash with your hands, not in the typewriter! Otherwise there will be spools! This is a minor minus and does not depend on the manufacturer. I advise you to buy!