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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I'm happy with everyone
I bought a L and is a little small sleeves and am a 36/38 so recommend larger still.
The item fully corresponds the description. the quality and print are nice. very fast shipping.
The jacket looks beautiful. It fits perfectly for 12 years old girl 158cm high. Very quick delivery.
Leatherette for 149 height S size is perfect. Delivery to Moscow fast 2 weeks. Price-quality.
The jacket came with the wrong picture) returned some money in principle I did not upset) the jacket is very cool)
Good jacket, arrived quickly, exactly in size
The jacket is good, soft, leatherette, ordered the daughter of a teenager. For 12 years took L, came up in size.
Good product good quality
Received quickly, but the quality is not wow! Sticker pattern crooked, the skin of the jacket is very thin
Super Thanks :)
Delivery is fast enough. The jacket itself is quite tolerable. But the sticker is full sucks!!, you can erase with a rag. (Photo will not pass)
The second time I ordered. The jacket is good, the sticker is really a little crumpled. Came quickly))
Trop petite
it is perfect for description although the logo has started to peel. was noticed as we opened package.
The jacket is good, it went long enough and a little too small, but come on.
I ordered two more sizes
Adeshivo plastic
Norms ()
second time ordering jacket. ordered 3x for my 11 year old and it's almost too small. definitely order much much larger size than you think you need
Everything is just super. It came quickly. The size approached. All as in the description
The jacket came to MSK a little more than a month. Everything corresponds to the description. Seller thanks!
nice jacket, very small fit
I took a larger size, the jacket came up. The only thing-came late, we already have snow and frost, now waiting for spring...
love it. it's very nice!