We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods did not receive and money too
They look good, I don't try them yet. The presentation is nice and bigger than I imagined. It came in time set. I recommend it
The mask is good, came quickly. I recommend
Ordered September 21, received November 16 in the Sverdlovsk region. Quality is good! Thank you store!!!
Masks came to Moscow in about a month. Well moisturize, after application of redness no
I ordered different masks in total 14 pieces, came 10. well moisturize, pleasantly smell
Shipping was fast, and it arrived safely. The Shea butter mask was better than the blueberry one. It did an okay job, it wasn't that special. This is a Chinese product, and is not as good as Korean sheet masks I have tried before: the difference is very obvious. This is good for an occasional indulgence, I wouldn't be repurchasing this.
Arrived right before the deadline, not tested, but looks good
Product not reached, but money were returned.
I ordered 5 masks, did not come, and the money did not return
It's already my second product. Recommend, face mask similar to those of drugstore.
The order did not come. After the dispute returned the money.
The goods waited two months and did not receive, wrote several times to the store he convinced me that the masks were sent, but the goods were not even tracked. After all, a week later, the two seller agreed to return the money, said that the parcel was lost by the logistics company.
Good product took about 4 months to deliver but is good
NN received, returned money