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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I hope I don't let me down, or I will give a bad review.
he store service is very good, but I don't know how it works.
Transport quickly
I will comment after I have used it
The effect is obvious, I love it.
good!
This is the third time I bought this. But the first two times it seems that this one is cheaper. It is very easy to use. I bought it to treat the fat pattern. It is still very effective. I don't know what effect he will eventually hesitate. Can buy it and try it.
It took 19 days, one or two months of burn scars, less than one year after surgery scars, no effect at present, continue to persist, hope to be effective.
Baby finally got it, and it was troubled by scars for a long time.
Recommended on the Internet, it is said that this ointment is very good, it is very effective to hyperplasia scars, try to order, just received, transparent colloid, painted a bit cool, use it first, slowly re-use before use Look, hope to have an effect.
Very good, visible to the naked eye, acne marks are light, just came out more obvious, it took about a week, intractable faded some, there is such a good effect really good, used a lot of effects is not ideal, This insistence on using it hopes to have a better effect.
Received the goods
Waiting for the effect, I will come back to evaluate
Baby has received, the logistics arrived quickly, the packaging is very good, no loss, the friend introduced this ointment, said to use is not bad, so I also intend to try, look forward to the effect.
The gel of the ointment is crystal clear and transparent, and it is silky and smooth to massage. It has a light fragrance and will form a film on the face. It feels very good and protects the skin from bacterial infection. It has been used for several days in a row, and the new long acne has basically disappeared. It is very easy to use and will continue to be used.
I have been using it for a month, thank you very much.
Finally arrived, transportation is fast
Waiting effect!!!
Two months, the effect is good
The effect is great, the transport is a bit slow
It took about a week, no matter if it was burnt or scratched, it was faded, and the color of the scar was lighter. The ointment is transparent. After applying the massage, it absorbs quickly. After drying, it is a thin dry skin. After a month of continued use, it will be used to review the results.
It is a gel type, it is very comfortable to apply, it is very absorbed, it is cool, it tastes good, it is not pungent. Ion water sprays out the taste is very good, long-term use can also make the skin back to smooth, delicate. Used to hyperplasia of scars, first use, then see the effect and then add, I hope not to be disappointed again this time.
A little look forward to the effect