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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Corresponds to the description
Great suit, but walked 2,5 months
At 46 size, the volume of the hips 100, took L sat perfectly, to the touch pleasant, there was no smell, it was a month, although it was declared two weeks, apparently holidays and coronavirus affected
Very good suit!
I took for 1580r, OG 104, OB 102, very nice to the body. I really liked
OK!
Perfect.. For Height 1.70 Like it great fabric
Excellent quality! I'm very happy! Soft material, beautiful color! Thank you!
The goods did not come. The money was returned.
The suit is warm and soft, not prickly, for height 172, size 42, from 66, OB, 94 I pants on top bend, as the motny forms between the legs, the sweater sits well, the collar is quite high straight to the ears, the length of the pants is enough and for a higher growth, the sleeves on the sweater are also quite long, I took a walk with the child to me norms, on solid 4, not wow
The suit is good, but one size for denser girls. at me 42 size Russian, 47 kg, in pants drowned, had to be strongly sutured. and the sweater is just. and so warm, pleasant to the body. I recommend
Ideal for height 176 even there is a small stock in the length of trousers, 86-70-98 turned out not tight, I am very satisfied, unrealistically soft, similar in quality to cashmere
It came in 5 days to Moscow, ordered in late January. The quality is cool, the color is chic.
Warm Suit, very soft to the touch. As I wanted, although the panties stretch and then look not very.
Quickly stretch your knees and looks not very :(
The costume is just super, I will add a review with a photo as a dress. On the height of 175 excellent pants. I recommend for tall girls. Seller good shipping fast. 10 stars
I liked it for a long time, the quality is good
I liked it very much. And quality and externally. Super Suit
Chic costume! I recommend, at 46-48 the most it!
I order already 3 times, not myself, of course. Each time different pants length and colors differ from each other. About my suit I can say that after 3 washings soft the same and did not stretch
Super suit, very warm, not prickly, on the height of 175 still with a margin of pants along the length, on the pregnant belly also does not press perfectly. Frequent socks between the legs form coils
Double impression. The fabric is dense, warm, with a mixture of wool, but... This camel foot is a nightmare. I hope it will be possible to change the costume went a little more than 2 months
I didn't like it at all. All seams are curves, knees stretch instantly. I do not recommend :( I will not wear
Pants as they wrote above, wide, in the crotch hang. Knitwear after 5 slopes began to slowly roll down. In general, I expected the best...
Quality is good, the size was single and I did not fit my height 160 and weight 57, hanging as I do not know what, 5 stars for fast delivery