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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Fast enough delivery, but very long sent the goods. The quality is not bad, several protruding threads, the belt is crooked. Long enough, for a height of 164 to the middle of the calf. On the Russian XS-s village is good, in the chest area, the waist is a stock. A huge plus that behind the waist is an elastic band. Seller recommend, thank you!
Not bad dress, will go, but the length seemed more than I imagined, and 95% synthetics
Came straight, little more than 30 days.
Příjemný material, Krasne zpracované, Velikost perfektně Sedi, rychle dodání, naprosta spokojenost
Look like in the picture not מדדתי but good looking for just a little long.
The dress was quickly delivered. The seams are even, the threads do not stick out. Main: 85% polyester, 15% cotton.
Very well the same as in the photo
Is not what I expected, has nothing to do with the Korea's I have, refer fabric, fabric cutting, and especially the seams
Lovely fits perfectly can't wait to wear it to the beach
Beautiful dress 100% recommended
Very beautiful and as the description.
A pleasant dress, I think, in the summer will even cool the body, sewn well. It is long for growth of 160, but you can easily trim.
The dress came in 3 weeks. Neatly packed. Size M perfectly and freely sat on the figure (og90 ot70 ob100) V-shaped neckline deep. The fabric is translucent, slightly electrified. Color Sand-yellowish. Satisfied with all
Fast delivery to Perm, for 1 month. Pleasant to the body. Cutout slightly more than expected. On the dimensions of 90*70*90 took M just in case, it was wide
Long, at a height of 178 below the knees, almost Yes mid-calf. The fabric is dense, highly planted waist. Odorless, in principle, good))
The dress is usual, looks like a robe, I do not agree with the enthusiastic reviews, the sea is very suitable, where I do not know yet... (I have a blue strip, RR approached, top 46-48, bottom 50-52, the dress to the bottom expands, so it came)
I took the smallest size, I was great. It's a shame the fabric is thin, like a chintz. A little disappointed.
Nice dress. With synthetic thread, creaks slightly. The smell is and electrified, but I think that washing will solve this problem. On her hips 106 cm took L. From above is great, but from below does not tighten. But all the flaws of underwear are visible. For 617 rubles happy with the purchase
The dress is very beautiful, but a little big. Quality is excellent, delivery is fast.
Dress, as in the photo, the material is synthetic, there is no foreign smell.
Dress is fine neck line a bit deep
Genial
Nice and fit
Pretty Dress Up
For the summer is suitable, the quality is normal, sits at the waist