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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Shopping for Latest Trendy Products, Apparel, Home & Electronics, Outdoors, Pets & Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.onlyurs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The dress really liked, just like on the FO that, ideally sat on the size m. Delivery is 1,5 months. Seller recommend.
Fast delivery, looks nice and the fabric is pleasant to the body, for me is a bit long, i prefer length above the knee, but it’s not a big deal, sleeves otherwise could be longer, instead all is pretty good
Fast shipping. At 46 XL excellent. Excellent quality, bright, pleasant fabric. Honestly, I would not advise girls with big breasts. I'm not wearing it :)
Gorgeous!!!!
The dress is just super. Corresponds to the description. At its size 46-48 took the size L sat perfectly.
Cuper, the dress is good, and the quality is good, bought with geometry, the size M, the sizes correspond, the delivery is fast to Voronezh sending went exactly 2 weeks. I recommend
The dress came almost two weeks in the Voronezh region. Color as in the photo, microfiber fabric. The waist is slightly overstated, but it looks good. Length below the knee for height 165 cm. Size M approached the parameters OG 86, OT 72, OB 98 cm. Sleeves 3/4, on an elastic band (a little tight). The dress is beautiful, looks unusual, sewn neatly, there is no smell. The order is satisfied. I recommend.
The goods came quickly. Quality is good. on the growth of 160 took M, below the knees.
The order came quickly. Size XL corresponds to 48 size Rus.
Its accurate and really an autumn winter casual dress, not a big deal for me but the large seems a little big for me but still good
Pay cool, chickens Prince dodom. On the world River 174, on the color, and on the rose L Took XL for themselves!
Quality is good, the growth of 170 is small then at the waist
great product
Dress Super! The material is very nice! Goes in size, the waist is a little too high, but the belt decides it. The fabric does not crumple, pulled out of the package and put on. Now I want to order other colors
The dress is excellent, only the waist is too high, not immediately used to it. And the color is cool, but I did not really fit.
Delivery in RB 5 weeks, the dress is good, for my height 165 cm size m below the knee, the sleeves are short, but this is the model, the waist is elastic, so fit for different figure
Very fast delivery and good quality)
I really liked the dress. Well sits. The quality is excellent. All as in the photo. Thanks to the store. Delivery is fast to belarus.
A good dress but a little too high that waist. Maybe it would be better for growth not above 170. I have a waist straight under the breast almost. But the dress is excellent
Delivery took a month, the parcel was brought straight home. The store did not send the dress for about 7 days, because of what began to worry and even wrote to clarify when the shipment will be. The seller willingly goes to contact, responds to messages, at my request changed the color of the dress. On the volume of the chest 90, the waist 70 size l came up perfectly (in life i wear the size m). One size is small, consider this. The length is just below the knee. A little short sleeve, but i was ready for it. To the touch the dress is pleasant, qualitatively sewn. I want to order another one in a different color.
Good